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recent auto-update broke my Box Drive on Mac

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Albert Joseph Fornace
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Hello, my organization has a box.com paid account but local IT have not been able to address a recent problem: I unfortunately I set my app running in macOS Mojave to auto-update and received a message in the morning that the extension failed to load and to quit. I tried to reinstall after restarting but same problem. I then uninstalled Box Drive using the script from Box.com site: https://support.box.com/hc/en-us/articles/360044196293-Uninstalling-Box-Drive.  And then tried to reinstall after starting but same problem. I did uncheck system extension but that didn't help. Some offending system file must be hanging around after the uninstall, so any advice appreciated.

Rather disappointing that this occurred with an auto-update.

thanks

9/23/20   Strangely, I don't see a reply button to reply to post on 9/23/20 by person below so here is the answer that I rec'd from Box Support:  "

Boot your device into Recovery Mode following this article, https://support.apple.com/en-us/HT201314.
Then run the following command in Terminal, 
chflags restricted "/Volumes/Macintosh HD/private/var/db/KernelExtensionManagement"

Note: You may need to replace Macintosh HD if you have a different drive name.
After running the above command, restart your machine and launch Box Drive. "

I became weary of dealing with this so uninstalled Box Drive and removed anything related to it on my Mac.  I then installed Box Sync (which is eventually going to replaced by Box Drive) and box sync app works fine for me

 

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  • France

    Hi Albert, 

    Welcome to the Box Community and thanks for your post in the forum!
     
    This would be something our Box Support team would like to investigate with you and may require specific account information. 
     
    I've gone ahead and created a ticket for you so that an agent can work directly with you on looking into this. Please check your email for details.

    Thanks for your patience!

    Best, 

    France

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  • David Ng
    • 編集済み

    I'm facing this same problem at my organization as well.  One of the affected users I checked is on macOS 10.14.6 build 18G6020.

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  • Janaki Kuruppu

    I'm wondering if I'm suffering the same problem?  I had been using Box on my Mac (we're runninng Mojave 10.14.6) with no problems, but some time ago (at least a couple of months), I've been unable to use the Box app because i get the following error:

    and when i click on "Open System Preferences", there is no option to allow Box:

    I tried reinstalling Box, but no luck.  My IT support for our organization has tried to help, to no avail.  frustrating.

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  • Albert Joseph Fornace

    I received a message from Box.com that this is a known problem with recent version of Box Sync and macOS Mojave. Latest Box Sync update caused this problem a few months ago. Eventually Box or Apple will fix but easiest option is to switch to Catalina macOS or switch to Box Drive which works fine in Mojave. I think this is Mojave specific problem so Catalina presumably should be ok

     

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