Box indicator icons and right click options are missing

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Deepika Kothamasu

• 2020年09月30日 07:35

I’ve been using Box drive in my mac for a while now but suddenly the box icons are missing (The blue cloud icon beside a file or folder and the orange syncing icon. )

Also, I no longer can see any options when I right-click a file or folder which earlier use to display additional Box functionality to copy or email shared links and to view the item on box. I tried updating, uninstalling, re-installing no luck - anyone faced this issue?

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  France

  • 2020年09月30日 21:27

  Hi Deepika, 

  Welcome to the Box Community!

  If icon overlays and/or the context menu are not visible in Box Drive, please disable/re-enable Box Drive's Finder extension.

  To do this, go to System Preferences > Extensions > Finder, then clear and check Box Finder Extension. Or, you can refresh by "force-quitting" Finder and then re-starting it.

  Hope that helps!

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  Jesse Mager

  • 2020年10月22日 19:27

  I have the same issue - however this solution does not solve the issue on my iMac or MacbookPro  (both 10.15.7).  I am having a much larger issue - which is enormous cache files building up - i infer based on what I have available locally - but since I cannot tell what is or is not local/offline only it is difficult to stop.  The bigger issue is why would the cache get so big to fill up my 1TB hard drive?  What is the solution?

   

   

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  Griffy Tanenbaum

  • 2021年02月22日 19:58

  Clearing and checking my Box Edit Finder Extension and Box Sync Finder Extension solved my issue! Thank you!!

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  JIANBIN TANG

  • 2021年10月31日 22:29

  worked for me immediately. Thanks
  "go to System Preferences > Extensions > Finder, then clear and check Box Finder Extension. Or, you can refresh by "force-quitting" Finder and then re-starting it."

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