Box indicator icons and right click options are missing

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  • France

    Hi Deepika, 

    Welcome to the Box Community!

    If icon overlays and/or the context menu are not visible in Box Drive, please disable/re-enable Box Drive's Finder extension.

    To do this, go to System Preferences > Extensions > Finder, then clear and check Box Finder Extension. Or, you can refresh by "force-quitting" Finder and then re-starting it.

    Hope that helps!

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  • Jesse Mager

    I have the same issue - however this solution does not solve the issue on my iMac or MacbookPro  (both 10.15.7).  I am having a much larger issue - which is enormous cache files building up - i infer based on what I have available locally - but since I cannot tell what is or is not local/offline only it is difficult to stop.  The bigger issue is why would the cache get so big to fill up my 1TB hard drive?  What is the solution?

     

     

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  • Griffy Tanenbaum

    Clearing and checking my Box Edit Finder Extension and Box Sync Finder Extension solved my issue! Thank you!!

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  • JIANBIN TANG

    worked for me immediately. Thanks
    "go to System Preferences > Extensions > Finder, then clear and check Box Finder Extension. Or, you can refresh by "force-quitting" Finder and then re-starting it."

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