Is there a way to change managed users to external users?
I shared a link to our content to some of my co-workers and it took all of our licenses, I wanted them to be external users. 1.) How do I create external users and/or have them set up that way, and 2.) Is there a way to change managed users to external users?
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Hi Christa,
Welcome to the Box Community!
Have you checked out this article: https://support.box.com/hc/en-us/articles/360043695374-I-Have-More-Users-Than-Seats-Error
This may be relevant to your problem with the next steps you need to take.
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BTW - In the interest of time, I reached out to Support via their chat. Seems they don't make it easy. I was informed that you will need to create their account as an external user. There is no way to change it easily, at least for now. I opened a ticket to see if they could streamline this process in the future.
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I also want to know how to change managed users to external users.
And I invited a group of coworkers to view a folder, some of them became external users just fine but some became managed users...Why is that? Is there a way to invite a coworker (same email domain) to a folder as external?Thanks, -
I have the same question - https://support.box.com/hc/en-us/community/posts/360051002634/comments/15458881992723
When I add co-workers (with the same email domain) some of them become external users, some managed users
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