Collaborator cannot save changes to email notification settings

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Kate Erickson

• 2020年09月30日 20:34
• 編集済み

Hello, we have a collaborator that is trying to change her email notification settings to override the default settings, but she is getting an error message "sorry, there was a problem saving the settings for this folder." How can we allow her to make these changes?

Thanks, 

Kate

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  France

  • 2020年09月30日 21:48

  Hi Kate, 

  Welcome to the Box Community!

   

  This would be something our Box Support team would like to investigate with you and may require specific account information. 

   

  I've gone ahead and created a ticket for you so that an agent can work directly with you on looking into this. Please check your email for details.

   

  Thanks for your patience!

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  David Harvey

  • 2020年11月12日 09:40

  We are seeing this issue also, although not for all collaborators.  The original post was a month ago, has there been any resolution?

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  Raymond Ng

  • 2021年02月05日 05:03

  same here we have a number of external users who are getting this error. is there a resolution?

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  CINO

  • 2021年02月08日 10:43

  I would like to hear about a solution to this as well. My collaborator is sharing a folder with me, for which I'm interested in one subfolder. But there is an daily automated transfer to another subfolder and I'm getting flooded by notifications.

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  Josh Renkow

  • 2021年04月01日 19:59

  This is still a problem for our organization. Box Support, any movement on a solution here?

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  Taylore Cronk

  • 2022年02月10日 18:21
  • 編集済み

  We are having a similar issue with one user. Other users have the ability to save their account settings, but one has not been able to save the changes. Has there been a resolution for this?

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  Raymond Ng

  • 2022年02月10日 18:32

  this issue has continued to affect some of our users for the past year

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  Phil Kohlmetz

  • 2023年03月13日 18:22

  still a problem for me today. what gives?

   

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  Karen Gratiano

  • 2023年03月17日 14:34
  • 編集済み

  We are having this problem right now as well. We get the error message, but if we cancel and then come back to the notification settings the settings are saved.

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  Raymond Ng

  • 2023年07月13日 19:50

  still an ongoing problem for our company

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