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Cancel Account

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Maureen Stafford

I need to cancel my account. I did not know I signed up for this app. I was trying to sign up for PBS and this app popped up. I thought it was a payment app for PBS! I have tried multiple times and even sent an email asking to cancel but have not been able to effect a positive result. PLEASE CANCEL and return my two $60 payments.

Thank You.

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  • France

    Hi Maureen, 

    Welcome to the Box Community!

    It seems you already have an open ticket with our Billing department for this request, please continue working with them and check your email for updates.

    Thanks for your patience for your participation in the Community!

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  • Nadine Ryan Bannerman

    Maureen was this resolved?

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  • Nicole

    Same thing is currently happening to me so frustrating!! I opened a business account by accident and only want an individual account. No one can help or call me to resolve ?!?!?!?!

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  • Jodi Fleishman

    trying to cancel account....

     

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  • France

    Hi Everyone,

    Welcome to the Box Community!

    Please take a look at the steps in this article should you decide to cancel/ delete your Box account: https://support.box.com/hc/en-us/articles/360043694874-Canceling-Your-Box-Account

    Should you run in any issue, please send an email to cancel@box.com and one of our billing associates with reach out to you to help look into it.

     

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  • Colleen Quill

    Only $60? They have freaking charged me over $587 and they are refusing to refund me despite me canceling twice and not getting a response using that email. I'm reporting to BBB. SAVE YOURSELF do not advise clients to use this service

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  • Nadine Ryan-Bannerman

    I had the same issue and I was so angry when I realized the process is made to be so easy to sign up, for what you think is a reasonable amount but then your card is charged immediately in my case for $700.00, then delays in cancelling via a number of emails saying it can’t be done, not the policy etc. I immediately reported this to my credit card company and they said they would cancel the transaction and then thinking on it more, I decided to cancel my credit card, in spite of the hours of work to reset my automatic payments. That handled the problem. I am shocked that my client - a global company - would recommend such a supplier with these kinds of business practices.

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