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Canceling Your Box Account

End User , account , Article , New , Account Administration , Instruction

How you cancel your Box account depends on the type of account plan.

Deleting an individual Account

Canceling a Personal Pro Account

Canceling a Business or Enterprise Account (only administrators can cancel)

Deleting an Individual (Free) Account

You can only delete an individual account (personal, free). You cannot cancel it.

  1. Click your account avatar in the upper right, and then select Account Settings.
    Delete Personal Profile Menu.png
  2. In the Account Details section, click Permanently Delete Account.
    Delete Personal Account Settings.png
  3. Click Okay to confirm and complete the process.
    Delete Personal Settings Modal.png

Deletion will not happen immediately, please allow time for the system to process the request.

Note

The email address used for the free account cannot be used in any Box account until 120 days after account deletion.

Canceling a Personal Pro Account

  1. Click your account avatar in the upper right, and then select Account Settings.
  2. In the Account Details section, click Cancel Account.
  3. Complete the survey and click Continue.
  4. Click Permanently Cancel My Account to confirm and complete the process.
    • The account will cancel at the end of the service term.

The account owner or administrator will receive a confirmation email once the cancellation has been processed.

Is the account administrator unable to cancel the account or didn't receive email confirmation?

Canceling a Business or Enterprise Account

Only the account administrator can cancel a Business or Enterprise account.

  1. Go to Admin Console > Account & Billing.
    Billing Cancel Flow Admin Console.png
  2. In the Status field in the Account Information section, click Cancel Account.
    Do not see this option? Submit a ticket here.
  3. A pop-up window will ask you to confirm your action. After affirming, click Continue.
    Billing Cancel Flow Admin Console Modal.png
  4. Click Permanently Cancel My Account to complete the process.
    • The account will cancel at the end of the service term.

The account owner or administrator will receive a confirmation email once the cancellation has been processed. 

 

Is the account administrator unable to cancel the account or didn't receive email confirmation?

If no notice is received or the administrator is unavailable, please reach out to cancel@box.com to confirm otherwise you risk the account not being properly cancelled.

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