How you cancel your Box account depends on the type of account plan.
Deleting an individual Account
Canceling a Personal Pro Account
Canceling a Business or Enterprise Account (only administrators can cancel)
Deleting an Individual (Free) Account
You can only delete an individual account (personal, free). You cannot cancel it.
- Click your account avatar in the upper right, and then select Account Settings.
- In the Account Details section, click Permanently Delete Account.
- Click Okay to confirm and complete the process.
Deletion will not happen immediately, please allow time for the system to process the request.
Canceling a Personal Pro Account
- Click your account avatar in the upper right, and then select Account Settings.
- In the Account Details section, click Cancel Account.
- Complete the survey and click Continue.
- Click Permanently Cancel My Account to confirm and complete the process.
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- The account will cancel at the end of the service term.
The account owner or administrator will receive a confirmation email once the cancellation has been processed.
Is the account administrator unable to cancel the account or didn't receive email confirmation?
Canceling a Business or Enterprise Account
Only the account administrator can cancel a Business or Enterprise account.
- Go to Admin Console > Account & Billing.
- In the Status field in the Account Information section, click Cancel Account.
Do not see this option? Submit a ticket here. - A pop-up window will ask you to confirm your action. After affirming, click Continue.
- Click Permanently Cancel My Account to complete the process.
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- The account will cancel at the end of the service term.
The account owner or administrator will receive a confirmation email once the cancellation has been processed.
Is the account administrator unable to cancel the account or didn't receive email confirmation?