e-mail address has changed and I am locked out

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Presidio Support

• 2021年02月26日 22:13

Hi Box,

I have a box account but at some point I added my employer e-mail address and then it became THE e-mail address.  I no longer remember my password and my employment ended a year ago, so I can't get to my files.  Is there a way to fix this?  

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  France

  • 2021年02月26日 22:24

  Hi Presidio, 

  Welcome to the Box Community!

   

  This seems like it might be an issue that requires some account specific information to solve, so I've submitted a case to Box Support on your behalf.

   

  Please check your email for details and updates.

   

  Best,

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