History files are not showing

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malik warafy

• 2020年11月13日 06:26

Dear All,

Lately, my PC has been attacked by a Ransom Virus, and all my files in the local Box folder have been cyphered now. Unfortunately, due to the synchronization, the cyphered files have been also uploaded to my online Box folder. I am trying to access the history files in the Box online folder, but they are not showing. I appreciate if you can help me approaching my history files.

Thank you in advance

0

• 

  France

  • 2020年11月13日 18:40
  • 編集済み

  Hi Malik, 

  Thanks for your post and welcome to the Box Community!

  Version history allow users to access older versions of their files in Box and depending on your account type, your access to this may be limited.

  More information can be found in this article: https://support.box.com/hc/en-us/articles/360043697054-Accessing-Version-History

  I've gone ahead and created a ticket for you so that an agent can work directly with you on looking into this. Please check your email for details.

  Thanks for your patience!

   

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