Fee taken after cancellation of Free trial

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DIANA IVY FABREGAS

• 2020年12月31日 21:14

I took out a free trial for Box.  I cancelled same on the 28th December in response to an email from Leah Fluegge in Sales.  Now my bank tells me that my subscription has been taken out today, 31st December leaving me with very little money to support myself.

Leah is away for several days so if you could ensure the money is refunded as soon as possible, I would appreciate this very much.

I sent the copy of my email to Leah today.  I sent it to her on the 28th December:

 

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  France

  • 2021年01月04日 20:07

  Hi Diana, 

  Welcome to the Box Community!

  It seems you already have an open ticket for this issue with our billing department, please continue working with them and check your email for updates.

  Thanks for your patience and please comeback and let us know how it goes.

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