Folders/Files being duplicated (Double folders now)

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  • France

    Hi there, 

    Welcome to the Box Community!

    Some disaster recovery tools (i.e. Time Machine, Carbon, Genie Timeline) may have a "backup", "restore", or "sync" function. These functions should not be used to move Box Sync content from one device to another or when reinstalling Box Sync due to a system crash as this may cause issues such as duplications.

    We recommend to use the instructions for reinstalling Box Sync on a new device as mentioned on this page: https://support.box.com/hc/en-us/articles/360044195033-Reinstall-Box-Sync-on-a-New-Computer

    Best,

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  • renoir

    Hi France,

     

    we faced the same problem, how can we solve it now?

    Is it necessary to delete al the duplicated folders manually or is there any other faster option?

    Thank you!

     

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