Download does not working!!!
I'm using a chrome browser.
Why is the download not working??
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Hi there,
Welcome to the Box Community!
If you are encountering problems downloading files from your Box account, we recommend you try these tips:
- Updating your browser to the latest version
- Clearing your browser's cache
- Using Box with an alternate browser, computer or network
- Temporarily disabling any internet security/firewall programs to test whether they conflict with Box (note: you may need clearance/assistance from your organization’s IT department/helpdesk to do this)
- Updating Adobe Flash: http://helpx.adobe.com/flash-player.html
- Updating Java: http://java.com/en/download/installed.jsp?detect=jre&try=1
- Disabling any plugins on your browser
Check out this article discussing on Common Issues with Downloading Box files with a few more recommended tips to resolve the issue.
Best,
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I think I'm having the same, or a similar, issue. When trying to download from https://app.box.com/embed/folder/########### (I'm a salesforce admin) our users cannot download either (even when outside of a salesforce iframe) and we get the following console error: "Blocked autofocusing on a <input> element in a cross-origin subframe." but if I remove the "/embed" portion of the url so that it reads https://app.box.com/folder/########### the downloads work just fine.
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Hi Donald,
This would be something our Box Support team would like to investigate with you and may require specific account information. I've gone ahead and created a ticket for you so that an agent can work directly with you on looking into this.Please check your email for details and updates.Thanks for your patience!
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