Box Edit/Tools can't open the file

フォローする

新規投稿

平塚 誠

• 2021年03月09日 08:01

I use the box edit/tools, ver 4.13.

I access the box web browser and open with MS Excel, Acrobat DC or MS Word and so on. Sometime, my laptop can not open the file one time from box edit. I try a few times. Then, the file open the application.

My laptop’s OS is the following.

OS：Windows 10 Home

Ver：20H2

I would like to know the countermeasures.

0

• 

  France

  • 2021年03月09日 20:17

  Hi there,

  Welcome to the Box Community!

   

  This would be something our Support team would like to investigate with you and may require specific account information.  

   

  I've gone ahead and created a ticket for you so that an agent can work directly with you on looking into this.

   

  Please check your email for details and updates.

   

  Thanks for your patience!

   

  0

  コメントアクション パーマリンク
• 

  MartinFabian

  • 2021年03月17日 11:49

  I have the same problem, and just now posted it here: https://support.box.com/hc/en-us/community/posts/360051186714-Files-will-not-open-on-deskop?page=1#community_comment_1500000454822

  1

  コメントアクション パーマリンク
• 

  VIJAYPAL GOPU

  • 2021年05月07日 15:27

  Hello team,

  I have been using box for the past 6 months and it was working fine.

  For the past 4 days, while trying to open excel, word etc. files the following message pops up. Refer Screen Shot-1.

  Tried downloading and install box tools and it doesn't install. - Refer Screen Shot-2

  Screen Shot-1

  

  Screen Shot-2

  

  Request your help to fix this.

  Thanks

  Vijay

  +91 9703244567

   

  0

  コメントアクション パーマリンク
• 

  VIJAYPAL GOPU

  • 2021年05月10日 13:25

  Hi,

  Any updates on the issues that I am facing...How can I fix this? Please suggest.

  Thanks,

  Vijay

  0

  コメントアクション パーマリンク

サインインしてコメントを残してください。