Excel and Word documents not opening

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Kylie Bull

• 2024年12月11日 02:34

Occasionally, Box won't open an Excel or Word document so I have to use the online version or download the document which is very annoying.  No error message just nothing happens other than the pop up that saying it's opening Excel or Word which it is not. Seems to be document & user specific as I can open other excel documents and work colleagues can open the one that I can't. Please help

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  Rona

  • 2024年12月11日 21:29

  Hi Kylie,

  Welcome to Box Community! 

  To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out. 

  Thanks for posting!

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