Verify Your Email Link not Working

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Webber Bennett

• 2024年12月19日 21:28

I am receiving the email to verify my account, but when i click the button it just takes me to my homepage and isn't verifying my email. I have tried signing out and signing back in, as well as resending the link.

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  Rona

  • 2024年12月20日 23:13

  Hi Webber, 

  Welcome to Box Community and glad to assist! 

  We can't resend your verification email, however you can generate a new link to setup your password. 

  1. Visit https://app.box.com/reset and enter the email address associated with your Box account.
  2. Check your email, you will receive an email with a link to reset your password.

  • • Password reset links sent via email expire 3 hours after they are sent. If you need a new link after your current one has expired, visit https://app.box.com/reset to have another link emailed to you.
    • If you do not receive an email from Box for this password reset, check to see if your Box account is associated with that specific email address or another email address.
    • Also, check your spam folder in your email client for this email.

  Thanks for posting! 

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