Can't upgrade - my account needs further verification?

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• 2024年12月20日 02:25

I encountered the below error message. Unbelievable, I want to upgrade but need to raise a ticket? So not user friendly and not time sensitive nowadays. I need an upgrade urgently but can't! I can see people were raising a similar ticket in the past but this this situation still hasn't been resolved. 

 

"There was an error processing your request.

Your account needs further verification, please submit a ticket at support.box.com."

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• 

  Rona

  • 2024年12月20日 17:08

  Hi there, 

  Welcome to Box Community and glad to assist! 

  To help with your Box upgrade, please contact our Sales team and use our live chat function through box.com/pricing. 

  We'd love to further assist! 

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