External Deactivated User

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Samantha Sidwell

• 2024年12月20日 17:54

Hello, 

I have an external user that I invited to Box months ago and who has had no problem using Box so far. However, recently she cannot access, and we are getting the error message "Sorry, you cannot invite deactivated users to collaborate" when we try re-adding her. Could you please advise on how we might reactivate her? 

Thanks very much

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  Rona

  • 2024年12月23日 21:16

  Hi Samantha, 

  Welcome to Box Community! 

  To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out. 

  Thanks for posting!

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