I did not receive the password reset email

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• 2024年12月26日 00:32

When I log in, I receive the message "Your password has expired. Please enter your email address. You will receive instructions on how to create a new password. I followed the instructions to enter your email address and reset your password. , I haven't received the password reset email yet. What should I do?
Please remove the following email addresses from your suppression list.

<personal information-redacted>

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  Rona

  • 2024年12月26日 20:52

  Hi there, 

  Welcome to Box Community! 

  To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out. 

  Thanks for posting!

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  Sara Brown

  • 2025年01月01日 04:19
  • 編集済み

  Hello,
  Here are a few steps you might want to try:

  1. Check Spam/Junk Folder: Sometimes, the reset email might end up there. Make sure to check all folders.

  2. Wait a Little Longer: Sometimes, emails can be delayed. Give it some time and see if the email arrives later.

  3. Ensure Correct Email: Double-check that you’ve entered the correct email address when requesting the reset.

  Regarding the suppression list, I don’t have the ability to manage email lists or access personal data.

   

   

   

   

   

   

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