Reset MFA due to change of Mobile device
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Good morning team. I need your support for my pear Irma Valdivia Carrera, email <personal information-redacted> She just changed mobile device and can't authenticate. We need you to reset her MFA. She's not able to open herself the ticket as Box is asking to log in and authenticate, and is not possible for her.
She lost the 3 codes for account verification as well. Kindly contact her by email. I invited her to Box for file sharing. You can contact me in case you need any additional verification. Thank you in advance.
Please, we need you to contact user directly. She's unable to contact you, as Box is asking her to log in and asking authentication, which she can't do as changed device. Thankyou.
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Hi there,
Welcome to Box Community and glad to assist!
To exclusively work with the impacted user regarding her login issue. You can suggest to create a new ticket here and rest assured that someone from Box Support will get in touch.
We'd love to further assist!
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