PC cannot sync and upload files to cloud

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Phil Sims

• 2025年02月03日 12:43

My PCs cannot sync and upload files to cloud. My phone seemas to be fine.

When I try to view BOX in a web browser (Chrome and Edge) after inputting account name and password the bowser screen goes white and stays white. It does not connect or populate folder on screen

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  Rona

  • 2025年02月03日 21:53

  Hi Phil,

  Welcome to Box Community! 

  To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out.

  Thanks for posting!

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  Phil Sims

  • 2025年02月04日 08:10

  Thankyou so much! I have had this problem for a long time.....but never raised it with the support team. Using an incognito or private browser works!

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