Changing email address

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Louise Liu

• 2025年02月04日 16:27

I was able to put in the email address change, but when I click the link in the confirm address email from box. It asks me to log in (with old email) then asks me to create a local password. I enter that but then it gives me a forbidden 403 message.  I don't think my account is a SSO so I'm not sure why this is happening?

 

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  Rona

  • 2025年02月05日 19:22

  Hi Louise,

  Welcome to Box Community! 

  To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out.

  Thanks for posting!

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  Louise Liu

  • 2025年02月11日 01:15

  this is completed bu t I haven't had any responses/  Are you using lou@furglu.com as email? 

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  Louise Liu

  • 2025年02月11日 01:16

  still showing an unverified email and when I go to verify both from mobil environment and desktop I still get the 403 forbidden message.

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