Folder synchronization only partly works

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Riede, Karsten

• 2025年02月28日 16:36

The last couple of days work with box is growingly dissatisfying as folders all of a sudden do not show their content anymore or files cannot be opened by programs like EXCEL although they could be opened before.

Logout of box and re-login partially helps, but then after a while the next folder appears empty though it is not. 

I wonder what is happening here and how this "feature" can be fixed at once.

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  Rona

  • 2025年03月03日 19:55

  Hi Karsten, 

  Welcome to Box Community and glad to assist! 

  It shows that you have a designated team that works with Box Premier Services. For immediate assistance, you should contact your internal helpdesk team.

  Thanks for posting! 

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