can't remember former password

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Rebecca Bellingham

• 21 日前

I can't access my box files because it's making me type in former password before choosing a new password and I don't remember former password! So I can't access my files! Help! 

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  Rona

  • 20 日前

  Hi Rebecca, 

  Welcome to Box Community and glad to assist! 

  To reset the password for your Box account, follow this process:

  1. Visit https://app.box.com/reset and enter the email address associated with your Box account.
  2. Check your email, you will receive an email with a link to reset your password.

  • • Password reset links sent via email expire 3 hours after they are sent. If you need a new link after your current one has expired, visit https://app.box.com/reset to have another link emailed to you.
    • If you do not receive an email from Box for this password reset, check to see if your Box account is associated with that specific email address or another email address.
    • Also, check your spam folder in your email client for this email.

  Thanks for posting! 

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