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2FA / MFA reset

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Richard Fairbanks

A user at my organization (not me) needs their 2FA reset so that they can access their account. The support steps on the login page indicate that if we need to reset or turn off 2FA, one needs to login first to do that. I think you see the problem with that approach. How can we get this accomplished?

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  • Rona

    Hi Richard, 

    Welcome to Box Community and glad to assist!

    We recommend that you reach out to Box Support with the affected user through this link. 

    The link provided will allow you to open a ticket if you have trouble signing in. 

    Thanks for posting! 

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