Can't add collaborator outside company

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David Benson

• 13 日前

We have Business Plus so we would have unlimited collaborators outside the company. However Box is not allowing to add collaborators outside the company. Under Settings for a folder, the box is checked to "Restrict collaboration" to within our company. The box is greyed out so we cannot uncheck it.  

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  Rona

  • 9 日前

  Hi David,

  Welcome to Box Community!

  To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out.

  Thanks for posting!

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