Cannot create an account with my previous email used

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Mariana Valencia

• 16 日前

I had created an individual accont using the "Login uusing Google" option a while back. However, my work required me to have a strong password in order to access certain files. When I attemted to create a password it did not let me. So what I did is I permenently deleted the account so I can create it again and use the Email and password option when creating the account. Now it will not let me becuase it says that the email is "taken". So I had to create this account using my personal email in order to contact you and ask for help. 

I need to use my previous email (work) to deal with work documents. 

 

Please assist. 

 

Thank you. 

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• 

  Rona

  • 14 日前

  Hi Mariana, 

  Welcome to Box Community!

  To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out.

  Thanks for posting!

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