disable 2-step

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安全　用

• 13 日前

Hello！my name is Kawakubo！

I want to disable 2-step verification I don't know the backup code I don't have an authenticator app I don't have a phone number I'm so confused.

Login:
<personal information-redacted>

 

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  Rona

  • 12 日前
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  Hi Kawakubo,

  Welcome to Box Community and glad to assist!

  We suggest having the affected user to open a support ticket to address his/her MFA issue. 

  The link provided will allow you to create a ticket even if you have trouble signing in. 

  Thanks for posting! 

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  安全　用

  • 12 日前

  Hi

  I am a company employee in Japan.
  I would like to check some documents, so I need your help.

  I'm glad you contacted me. I'm having trouble disabling the two-step verification on the account I'm logged in with p_kawakubo@ybb.ne.jp, not the account I'm using now. I can't find the verification app anywhere and can't log in, so I'd like you to disable the two-step verification.

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