Can not delete folders

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Tieyan Chang

• 2025年04月02日 21:30

Hello,

I have a folder containing many files and subfolders. However, I am unable to delete this top folder or any of its subfolders, whether they are empty or contain files. I can delete individual files - one by one or batch delete. But when I try to delete any folders, it will fail.

I have tried with Desktop app, Android app, website (through different browsers/computers), but all failed. I got error message "Network error" with desktop app, , and "Conflict with existing item" with cellphone app, and "There was a problem completing your request. Please try again" with the website. It's very confusing and annoying. Please help. Thanks!

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  Rona

  • 2025年04月03日 19:56

  Hi Tieyan, 

  Welcome to Box Community and glad to assist! 

  It shows that you have a designated team that works with Box Premier Services. For immediate assistance, you should contact your internal helpdesk team. 

  Thanks for posting!

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  Tieyan Chang

  • 2025年04月07日 15:57

  Hi Rona, 

  Thank you for the reply. I'm using Enterprise Plus Governance plan through my University. Could you please let me know whom should I seek help from? Is the internal helpdesk team you mentioned from BOX or from my employer? Thanks.

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