Inquiry About the Best Box Plan for Team Collaboration

I am considering purchasing a Box plan and would like to consult with you about which option would best suit our needs.

Currently, we are using the Individual plan and sharing a folder with 9 people.
In the future, we are planning to use it with about 20 people, and we understand that a paid plan would be required for this.

First, regarding the Personal Pro and Business Starter plans intended for individuals or small teams — is it possible to share folders with multiple users under these plans? If so, what is the maximum number of users allowed?
Next, regarding business plans — is my understanding correct that with the Business plan, when sharing with multiple users, each user must have a paid account (i.e., there is no concept of guest accounts)?
There is a note under the “external collaborators” section stating “paid accounts only,” and I would like to confirm if my understanding is correct.
Regarding the “paid account” mentioned above — does this include all paid plans, such as Personal Pro, or only specific ones?
For other business-oriented plans besides the Business plan, the “external collaborators” section states “unlimited.” Does this mean that external users can collaborate without any limit on the number of people and without additional charges?
Lastly, are external collaborators able to co-edit files such as Excel or Word documents stored in Box?

Rona

2025年04月10日 19:38

Hi there,

Welcome to Box Community and glad to assist!

To find out the Box plan that suits your need. Please visit our Sales team via box.com/pricing where you could use our Live Chat function.

Thanks for posting!

山田　彩夏

2025年04月11日 11:39

Thank you for your reply.
Of course, I have reviewed the table, and based on that, I would like to ask for more details.
I appreciate your response in advance.

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