Credit Card Payments Error

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Mizaan Lokhandwala

• 2025年04月09日 18:09

Hi,

We were looking at upgrading our account and wanted to make a payment for the same. Everytime we go to pay and click submit we get an error message saying - We were unable to process your payment information. Please double check that all fields are filled out correctly and try again, or visit support.box.com for further assistance.

I tried with 3 different cards same message and I asked a friend to try from his laptop same message. So I think there is a problem in your payment gateway. Can I request you to please have that checked and let me know.

Thanks,

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• 

  Rona

  • 2025年04月10日 19:58

  Hi Mizaan,

  Welcome to Box Community and glad to assist! 

  Looks like you're having error upgrading your account. In order for us to assist, please visit our Sales team via box.com/pricing where you could use our Live Chat function. 

  Hope it helps! 

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