Account has been wiped with no notice

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Elicia Giannone

• 2025年04月14日 17:38

Hello,

My box account is now missing all files and folders and is completely blank. Nothing was deleted. We had multiple users on the box account and they have checked and see the same thing - everything gone. We did not receive any kind of communication regarding account cancellation or anything of this nature. Could someone please let me know what has happened. Thanks 

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  Rona

  • 2025年04月15日 21:53
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  Hi Elicia,

  Welcome to Box Community and glad to assist!

  Upon checking, you only have a shared folder in your Box account. Please reach out to the folder owner to access the shared folder. 

  Thanks for posting!

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  Elicia Giannone

  • 2025年04月17日 15:31
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  The original owner of the Shared Folder is seeing the same thing - everything has disappeared in our shared folder

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