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External Box User who has no access to current MFA or Box Backup Codes

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Vincent Hughes

Hello

I have an external Box User who has lost access to the MFA that was set up for their account and has no access to their Box Backup codes.  Is there anything that can be done on Box to resolve this?

 

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  • Rona

    Hi Vincent, 

    Welcome to Box Community! 

    It indicates that you have already collaborated with one of our team members. Please keep an eye out and we'll stay in touch. 

    Thanks for posting!

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  • IT Support User

    Hello,

    I faced the exact same problem. Unfortunately I can't see any solution here and therefore seek help.

    Many thanks in advance!

    Regards,

    Mischeel

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