“User Groups Settings” is currently unavailable Error

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Derek Tank

• 2025年04月15日 21:29

I am a new customer of Box.com and I am trying to configure SSO for the first time. My understanding was that Box.com provided the ability to sync groups from the Identity Provider as mentioned in the below documentation. However, I am receiving the error '“User Groups Settings” is currently unavailable' when I attempt to search for these settings in the enterprise settings and the options do not appear under User settings.

I am using the FedRAMP Moderate version of the service if this is relevant context.

Setting Up Single Sign-On (SSO) for Your Organization – Box Support

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  Rona

  • 2025年04月17日 22:53

  Hi Derek, 

  Welcome to Box Community! 

  It indicates that you have already collaborated with one of our team members. Please keep an eye out and we'll stay in touch. 

  Thanks for posting!

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