Files are not synching

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Susan Randall

• 2021年06月21日 23:16

I run my own company, and am constantly updating files for my team.  Lately, my team is unable to see the files I have added to our shared Box account.  I have Box synch on my computer, and I can see the files, but they are on the account on Box drive on laptops and can't see them?  How can I get everything to synch up?

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  France

  • 2021年06月22日 19:04

  Hi Susan, 

  Welcome to the Box Community!

   

  This would be something our Box Support team would like to investigate with you and may require specific account information. 

   

  I've gone ahead and created a ticket for you so that an agent can work directly with you on looking into this.

   

  Please check your email for details and updates.

   

  Thanks for your patience!

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  Michael Newham

  • 2022年05月10日 01:00

  I am having the same problems.

   

  There is only two users in my account and the information I am adding via Box Sync is not finding it's way into the Box files.

  Michael

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  Sergey Smirnov

  • 2022年10月17日 21:14

  In a shared folder (located on one PC-windows) there are several files (all visible in Box-online), but only part of them appear in Box folder on another PC (windows). No mistakes or problems are indicated by Box. How to fix that?

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