Box Desktop App Stopped Opening

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Johnson, Deanna

• 2021年06月23日 14:28

My Box desktop app suddenly stopped opening. I've reinstalled and reset it multiple times. I submitted a support ticket that has disappeared into cyberspace.

Has anyone else had this issue?

thanks!

2

• 

  France

  • 2021年06月23日 20:45

  Hi Deanna,

  Welcome to the Box Community!

  May I know what OS are you running your Box Desktop app into?

  Are you using Box Drive or Box Sync? Do you encounter any sort of error message?

  Best,

  0

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• 

  Luiz Gianesini

  • 2021年06月24日 18:30

  Hello!

  I am facing the same problem here. I am using Windows and, after the last Box Sync update (some days ago), my app is not opening anymore (neither on system launch nor trying to open using the .exe file).

  I tried to uninstall it and install it again (Box Drive instead of Box Sync also).

  Best regards,

  Luiz.

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• 

  Johnson, Deanna

  • 2021年06月24日 18:41

  Turns out mine is caused by my computer now being too old. I can't update beyond High Sierra, and Box Drive apparently doesn't work in that OS anymore.

  -1

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