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  • France

    Hi Pamela, 

    Welcome to the Box Community!

    Have you checked out this related article here, this may be related to the issue you encounter? 

    The next step will require you to contact Box Support to help you directly and reset your storage count.

    I've gone ahead and created a ticket for you so that an agent can work directly with you, please check your email for details.

    Thanks for your patience! 

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  • Jason Colour

    i have the same issue, my box account is empty but it says my storage used up 6gb. i have already deleted and empty the trash nothing seems to work

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  • France

    Hi Jason, 

    Welcome to the Box Community and thanks for posting!

    I've gone ahead and created a ticket for you so that a Support agent can work directly with you in resetting your storage count.

    Please check your email for details and updates.

    Thanks for your patience! 

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  • Box User

    Hi, I have the same issue. I've already emptied out my account, but it says I have 75GB used. There is no place for me to open a support ticket on the support page. Only this community page.

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