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WHY AM I GETTING AN ERROR MESSAGE ON MY BOX DRIVE DOWNLOAD FOR M1 CHIP?

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Gabrielle Roussos

Getting an error message when downloading the BOX DRIVE with M1 CHIP FROM THE BOX WEBSITE, error message reads: UPGRADE TO A NEWER VERSION OF BOX.

I have uninstalled and re-installed box drive a number of times which has always been a solution to update Box Drive when it stops synching or slows down.

I previously ran box drive on this device, Mac with M1 chip just fine and have been able to uninstall and reinstall in the past.

Has anyone found a solution to this issue? There is nothing current in the forum addressing M1 chip downloads- error message is attached!

 

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  • 櫻井　玲子

    有料版へのアップグレードができません。

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  • France

    Hi Gabrielle, 

    Welcome to the Box Community!

    Have you checked out our recently updated article on Box Drive support on devices with M1 chips?

    We have recently released a new public beta version of Box Drive that supports devices with M1 chips. You can find additional information regarding the latest beta here. 

    Can you follow the steps provided in this article and let us know if it helps resolve the issue for you?

    If you have already followed this article however the issue persists, our support team can help further look into this, so I suggest submitting a support ticket here.

    Best,

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