Shared Link Won't Work For Everyone

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Aaron Ennis

• 2021年09月09日 18:23

I have created a shared link with it working for one person but not the other. Could this be a browser issue? Below is how the link is set up.

 

 

Thanks,

Aaron

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  France

  • 2021年09月09日 18:39

  Hi Aaron,

  Welcome to the Box Community!

  I see that you are having issue shared an "Open" shared link to one person. This could be due to the person's browser or a network or firewall that could be blocking his access to Box domain.

  If its a browser issue, please have the user try these tips:

  • Clear cache and cookies for your browser. Here is an article that walks through how to do this on the different browsers that Box supports.
  • Try accessing the link using different browsers and see if it makes any difference 
  • Try accessing the link with add-ons or extensions disabled on the browser/s

  If none of these work, it's most likely that the issue is due to the person's network or firewall. If this is the case, please have the user try connecting using a different network and/or try accessing your link with firewall disabled.

  Hope this helps!

  Thanks for your participation in the forum and let us know how else we can help!

  Best,

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