Box Sync trying to scan unsynced items
I have used box sync successfully on other machines. I just got a new macbook and box sync does not seem to be working correctly. The program starts running and scanning thousands of files. I am not sure what it is actually scanning. Online, I have deselected everything so nothing should sync. In the sync folder on the machine I have just one test document. I have tried many variations on this. Any help would be greatly appreciated.
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Hi Michael,
Welcome to the Box Community!
Have you tried to logout from the Box Sync app yet?
You can logout by going in the menu bar > click the "b" icon for Box Sync > choose "preferences" > settings > and then logout.
After logging out, login again to your account and check if Sync is working as expected. If you continue having issues, I would suggest submitting a ticket to Product Support so they can help you investigate.
Regards,
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Ironically you mention the two apps. I have a ticket in with that specific question. I do not see a place to choose for one app versus the other. I believe I have the sync too and would like the older desktop version but cannot find it specifically if that is what we are thinking. I responded to your post to verify if we were on the same thoughts and if you had any follow up with your findings. If Box replies to my ticket I will reply back to you in case my reply from Box can help you.
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