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Box Sync trying to scan unsynced items

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Michael Giamellaro

I have used box sync successfully on other machines. I just got a new macbook and box sync does not seem to be working correctly. The program starts running and scanning thousands of files. I am not sure what it is actually scanning. Online, I have deselected everything so nothing should sync. In the sync folder on the machine I have just one test document. I have tried many variations on this. Any help would be greatly appreciated.

 

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  • France
    • 編集済み

    Hi Michael, 

    Welcome to the Box Community!

    Have you tried to logout from the Box Sync app yet?

    You can logout by going in the menu bar > click the "b" icon for Box Sync > choose "preferences" > settings > and then logout.

    After logging out, login again to your account and check if Sync is working as expected. If you continue having issues, I would suggest submitting a ticket to Product Support so they can help you investigate.

    Regards,

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  • Steve Dearmore

    Hello Michael, are you referring to the newer Box desktop app is downloading or giving access to a bunch of folder/files that you are not technically synced to in the web GUI version?

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  • Michael Giamellaro

    I did try logging out of sync many times. Based on Steve's comment I now see that Box Desktop is a replacement for Sync. I thought that desktop could only be used when online. I will try replacing sync with desktop and see how it goes.

    Thanks

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  • Steve Dearmore

    Ironically you mention the two apps. I have a ticket in with that specific question. I do not see a place to choose for one app versus the other. I believe I have the sync too and would like the older desktop version but cannot find it specifically if that is what we are thinking. I responded to your post to verify if we were on the same thoughts and if you had any follow up with your findings. If Box replies to my ticket I will reply back to you in case my reply from Box can help you.

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