lost folder and files

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Paul Mayersohn

• 2021年09月29日 03:11

I can see a folder on my box drive (on my pc) but it is not in Box on the web - i search for it, and the folder shows up in search but when I click on it, i go back to the root folder.

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  France

  • 2021年09月29日 19:01

  Hi Paul, 

  Welcome to the Box Community!

  I have seen this behavior happened before when someone has moved a folder and the move has not completed yet so changes has not yet reflected on Box/ Box drive.

  If you would like to further investigate on this issue, I highly recommend submitting a ticket to our Support team here as this may require specific account information to resolve.

  Thanks for sharing and for your participation in the forum!

  Regards, 

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