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Switching from free personal account to company business account

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Mary Ann Quinlan

Hello.  I have 2 Box accounts under 2 separate email addresses, personal and business.  Unfortunately, there is a business folder in the personal account, and perhaps because of this, my business account cannot receive access to this business folder.  My business has tried giving access to this business folder to my business Box account, but it has not worked. This all happened because I was "invited to collaborate on a folder" before my business email address was set up.  What steps should I take to correct this?

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  • France

    Hi Mary,

    Welcome to the Box Community!
     
    This might require some account specific information to resolve, so I've submitted a case to Box Support on your behalf.
     
    You should be receiving an email confirmation shortly.
     
    Please come back and let us know how things go with support!
     
    Regards,
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