Updating my payment method

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Robin Hall

• 2021年10月21日 13:42

The credit card on file had been cancelled, and Box will not let me update my account with the new card. Says I am not authorized. I am the only user of the account.

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  France

  • 2021年10月21日 19:36

  Hi Robin, 

  Welcome to the Box Community!

   

  I understand you are having trouble updating your payment method. This will require our Billing team to work directly with you so I went ahead and created a ticket for you for an associate to help look into this.

   

  Kindly check your email for details and updates.

   

  Thanks for your participation and time in the Community!

   

  Best,

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