Downloading from BOX drive is slow. 7MB / S → 128KB / S Capacity limit?

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網代 茂明

• 2021年10月25日 08:24

Downloading from BOX drive is slow. Two weeks ago, I started downloading the data stored in the BOX drive to my local HDD. At first, it was able to download at a speed of about 7MB / S, but it became slower day by day, and as of today it has reached 128KB / S. Does the BOX drive have a download capacity limit? It's been said that it's slow when many people are connected to the internet, but is that so slow to download? If there is a capacity limit, will it be reset at the end of the month? Anyway, it's useless at the current speed. I have 3TB of data that I want to download locally. What is the cause of the slowdown? Is it like a mobile phone capacity limit when you are using it? Is there a way to make the download more efficient?

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  France

  • 2021年10月27日 22:21

  Hi there, 

  Welcome to the Box Community!

   

  This would be something our Box Support team would like to investigate with you and may require specific account information. 

   

  I've gone ahead and created a ticket for you so that an agent can work directly with you on looking into this. Please check your email for details and updates.

   

  Thanks for your patience!

  -1

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