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Windows 10, Box Drive right click menu is totally disappeared.

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Box User

Using 2.24.193.Windows 10,

Box Drive right click menu is totally disappeared.

There is no menu about Box in Box folder, so I can't do nothing.

 

I tried restart but nothing happen.
How can I set the right click menu agaitn?

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  • France

    Hi there,

    Welcome to the Box Community!

    If you noticed that Box Drive' icons and context menu are missing, you may follow the steps in this article to fix this issue:

    If you've followed the steps in this article, and yet the issue persists, please go ahead and submit a support ticket on this page and one of our support reps will reach out to you to further troubleshoot the issue.

    Best,

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  • Box User

    The Box drive Icon is fine.
    All right click menus about Box are disappeared.

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  • France

    Hi there, 

    Thanks for following up!

    The icons in your Box Drive folder and the context menu are managed by registry keys created during the installation of the application. Windows only counts the top 15 keys and following the steps in this article helps to prioritize Box Drive registry keys ahead of all others and should help fix the issue that you encounter.

    If you already followed this and still having issues, please try uninstalling and the re-install Box Drive from your computer.

    Best,

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  • Box User
    • 編集済み

    >Windows only counts the top 15 keys and following the steps in this article helps to prioritize Box Drive registry keys ahead of all others and should help fix the issue that you encounter.

    I met this problem again.
    Could you please tell me " this article" again?
    I would like to follow.

    In this time, re-install does not work. (Uninstall->shutdown->restart-Install)
    The right click menu never appear.
    Is it concerned some kind of Multibyte-environment?

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  • Joel Putnam

    I'm also running into this issue and there seems to be a little confusion about what's being asked. What I beleive the other user is asking about is what happens when you right-click a file in Windows Explorer that is part of Box Drive. Previously, three options would come up, among them, the ability to copy the link of the file. That's very different from what @France is talking about: the little mini-icons on the corner of the files' icons indicating their syncronization status with Box servers. The registry values work on the latter, not the former.

    I don't have a resolution but I noticed that the original context menu items seem to have been replaced with a single one with no graphics attached: "View on Box.com." This is not quite as convenient as the previous options were, but does lead to less clutter in the windows context menu, leading me to think it might have been an intentional change on Box's part. Was it?

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