Cannot see shared Box files
Hi everyone
I am having major difficulty accessing shared Box files that have been shared by clients. I used to be able to log-in and see all the folders and view the files. Now I can no longer do this. What has happened?
The files have not been removed.
Any support would be much appreciated.
Thank you.
Neha
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Hi Raman,
Welcome to the Box Community!
Have you tried connecting with the person who shared the content to your or its owner?
If a collaborative folder that you do not own is missing from your Box account, it is most likely that the owner of the collaborative folder has removed you as a collaborator on the collaborative folder. You will have to contact the folder owner of the collaborative folder to have them re-invite you to that folder again.
Hope this helps!
Thanks for posting and let us know how else we can help!
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