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Box Drive in Mac Finder not copying files properly

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Walter Gorecki

Longtime Box Drive user here. I recently uninstalled Box Drive, and then installed the new version since Box was having difficulty installing on my Mac

I've always retrieved files sent to my department by dragging them from a folder in Box Drive to a folder on my computer. It's always worked well by just copying those files to my local machine, but now all of a sudden they are being automatically deleted from Box when I do this

That's a huge problem for me since multiple users in different departments need to be able to access those same files. What has changed, and how can I make it work they way that it used to?

I would strongly prefer to just drag and drop like I'm used to, though I realize there are obvious workarounds, so no need to inform me of any of the workarounds.

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  • France

    Hi Walter, 

    Welcome to the Box Community!
     
    This would be something our Box Support team would like to investigate with you and may require specific account information.  I've gone ahead and created a ticket for you so that an agent can work directly with you on looking into this. 
     
    Please check your email for details and updates.
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  • Walter Gorecki

    Hi France, I was being helped by Mika on this issue, but they upgraded it to needing a "support specialist" the last I heard from them was Friday. I've checked a few times since then but it's been almost a week of total silence from Box

    II really need to get back to work - now I'm a full week behind because Box is broken. When can I expect to hear from someone about this?

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  • Walter Gorecki

    Hello! I have been completely unable to use Box Drive for almost a month. The support agent said they were advancing my case to a specialist almost two weeks ago, but nobody ever contacted me again. This is pretty unacceptable. The organization I work with has the paid plan, we should be able to use Box Drive, or you should be crediting them for the time that we can't use it

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  • Federico Cortoni

    Hello I have the same problem, double clicking on a file in the boxdrive for Mac, the file disappear from it. Befofe to deasappear a message pop up says the "impossible to open th file"

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  • Amber Webb

    We are also seeing this in our account as well and is occurring at the uninstall/reinstall juncture. Has there been ANY type of update to this?

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  • Dino Espinosa

    This is also happening to our desktop app now. Has there been a fix to this situation? Is there at least a setting where we can go back to copying files.

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