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  • France

    Hi Gabriella, 

    Welcome to the Box Community!

    Do you own the missing folder or is it collaborative folder owned by someone else?

    If a collaborative folder that you do not own is missing from your Box account, it is most likely that the owner of the collaborative folder has removed you as a collaborator on the collaborative folder. You will have to contact the folder owner of the collaborative folder to have them re-invite you to that folder again.

    If you own the missing folder, you can check in your Box Trash and and use the search and filter options to locate the missing folder if this was deleted by one of the collaborators you invited in the folder.

    You can filter content by Items I deleted and Items I own.

    • The Items I deleted filter will display all items deleted by you, regardless of who created or owns the item.
    • The Items I own filter will display all deleted items that you own, regardless of who deleted the item.

    Tip: Filtering by "Items I Own" is helpful when trying to track down content that may have been deleted by a collaborator in a folder you own.

    If you still can't find the folder in your Trash using the above filters, you may contact your Box Admin (if you are part of a Business or Enterprise account) running a User Activity for your account might be your best option to determine what happened to the missing Folder.

    To learn more about running a User Activity report, please take a look at this article: https://support.box.com/hc/en-us/articles/360043696534-Running-Reports#useractivity 

    Thanks for your participation in this forum and I hope you'll find the above information helpful!

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