"Cloud download icon" on all files when trying to use BOX DRIVE?
Just upgraded to Monterey 12.0.1 and (as usual) BOX DRIVE isn't active. I downloaded the BOX DRIVE app and installed it. Now I get a "Cloud Download icon" instead of just a "Cloud Icon" like before? Does this mean it is wanting to actually download to my HD? Usually, everything has a cloud-only icon and isn't actually downloaded to my HD????
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Yeah. Welcome to the party. This "upgrade" basically makes the BOX drive unusable. Search "Monterey" in the support forum and you'll see a bunch of posts of people having the same problem. Not sure if this is BOX being caught flat-footed OR Apple being Apple and making life good for it and lousy for pretty much everyone else. (I'm not enough of a tech guy to know!) What I DO know is that it is really unfortunate.
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This was the fix I used on my users:
Quit out of Box by choosing the box icon at the top of your screen, choose the gear icon and choose Quit.
Run the Uninstaller for box - it’s in the HD/Library/Application Support/Box/ and double click the uninstall_box_drive file. The Terminal window will come up - you will need to enter your computer password and It will run the uninstaller.
Download and Run the installer for Box (Box.pkg) - Stop at the log in window (do not log in yet)
Go back to the terminal app window and copy/paste this:
defaults write com.box.desktop MacMode fuse
Hit enter
Log into box - you should get the empty clouds - not the clouds with the download icon. It worked for me 8 out of 8 times.
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Same here, went from an old Macbook running OS10.x to a new M1 on OS12.x—whereas before working in Box was like I was working on local files, now everything has a cloud+arrow icon and needs to be downloaded before opening. (For comparison: a 100mb pdf on the old computer opened in 1 second; on the new computer it now takes 45 seconds to download and open.)
I have a ticket in with Box but so far that's been supremely unhelpful: I don't need to be pointed to a "how to use Box" guide, I need to know how to make it work correctly again. This is extremely frustrating.
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Any admin or tech solutions personnel from Box ever login here? How is this thread a year old and no response from Box at all? What are we paying for here?
Julie Andrews - work around, unfortunately, does not work any longer - I am running M1 & OS 13.0.1.
It is a crying shame there has been no action taken to remedy this. All Windows users have preview function and no cloud w/ downward arrow icon, but the poor saps running Mac (all us creative folk) cannot see previews until clicking the cloud icon, waiting seconds to a minute - this is hundreds of files a day or more. We cannot work this way for ever.
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Eh, I think I finally have a solution that works for me, at least.
- Uninstall Box using the "Box Reset Tool" found here. In retrospect, this step was only necessary for Step 3 (which might not be necessary), but it certainly seemed worthwhile at the time and doesn't hurt.
- Check the folder that gets created at ~/Library/CloudStorage/Box-Box (<date time>) for anything that wasn't synced. For that that was a **stack** of empty folders plus a couple of files I don't care about in "Default Sync Folder". To make them easy to find, I put the Finder window in "list" view and then option-click the disclosure arrow next to the "Box-Box" root folder to open every folder within.
- Install Box fresh from here. In retrospect this step might not have been useful, but it doesn't hurt to make sure!
- Login and let Box do its initial set up. Shortly afterwards, Box updated itself to 2.40.333. I believe this is why Step 1 is necessary - the installer installs a non-current version, which fails unless the newer version is removed first.
- Now the critical step - all the folders appear with their "cloud with down arrow" icon. Instead of clicking on that, right-click each one and choose "Make available offline". This used to have a different meaning, but it seems now files are "on-demand" by default. Selecting this option doesn't remove the cloud icon (sometimes), but it does show an orange progress or a green tick icon next to it!
Finally, I don't have to start every day by clicking all the cloud icons or trying to figure out which computer has the latest version of the file I want. Files are synced in the background, just like back in the Box Sync days, complete with the orange progress icon to keep you informed.
No doubt Apple's relentless march to removing files from your devices and keeping them oh so kindly on their servers will continue to bite, but for now we can move on. -
I have set a reminder to visit this mid-October as I am a bit too busy to try (and hopefully not have some technical glitch happen). I hope this truly is a fix. It would alleviate my having to save a separate file on an external HDD to view files quickly. I am hopeful and thank you Heath for looking into this!
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