Data Recovery

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Junya Terada

• 2021年11月29日 08:15

Dear box support team,

Currently My box ([personal information--redacted]) looks empty, but about 100MB data is still stored in used storage, so will you please recover the stored data into my box?

Thanks for your support in advance.

Junya

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  France

  • 2021年11月29日 21:27

  Hi Junya, 

  Welcome to the Box Community!

  Have you checked out this related article here, this may be related to the issue you encounter? 

  • Storage Usage Or File Count In My Account Is Incorrect

  The next step will require you to contact Box Support to help you directly and reset your storage count.

  I've gone ahead and created a ticket for you so that an agent can work directly with you, please check your email for details.

  Thanks for your patience! 

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  Junya Terada

  • 2021年11月30日 12:04

  Hi France,

  Much appreciated for your support. I confirmed the problem is related to the issue you provided. I checked my mail box, but I’ve not received any contacts from box support, so will you share my mail ([personal information--redacted]) with the agent for solving the problem?

  Thanks,

  Junya

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  France

  • 2021年12月03日 22:09

  Hi Junya, 

  Apologies for the delayed response.

  I checked your ticket and it looks like its been updated. Please take a look and let us know if there's anything else we may assist you with.

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  Box User

  • 2022年11月24日 16:04

  suddenly my box data is empty who can i restore my data back

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